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Water Purifier
Neo Plus
Topics & Solutions

Please refer to our easy-to-follow steps to troubleshoot your water purifier power source.

Important Note:To successfully troubleshoot your NEO PLUS water purifier, you should first identify the root of the problem. Is your NEO PLUS water purifier not turning on?

  1. Observe the panel display on your product. The panel display should light up if there is power. 
  2. If there is no light appearing on the power, please check if your power switch is plugged in and on. If it is off, please switch it on.
  3. If the power switch is on, but your product still has no power, try switching the power plug to another power source.
  4. If your water purifier still has no power, please call the Cody/ST who recently serviced your water purifier or call Coway's Careline to report the issue.

Please refer to our easy-to-follow steps to troubleshoot your water source.
Important Note: To successfully troubleshoot your NEO PLUS water purifier, you should first identify the root of the problem. Is your NEO PLUS water purifier not dispensing water?
1
Please check the low water indicator. If the low water indicator lights up, please refer to Step 2.

 

Please refer to our easy-to-follow steps to troubleshoot your water source.

Important Note: To successfully troubleshoot your NEO PLUS water purifier, you should first identify the root of the problem. Is your NEO PLUS water purifier not dispensing hot water?
 

  1. If there is no hot water flowing out, please refer to the solution for no water supply.
  2. Please check if the HOT temperature indicator is ON.

STEP 1     
Please check if the HOT temperature indicator lights up..

STEP 2     
To turn on the HOT temperature indicator, press and hold the hot water button for around 3 seconds..

  1. If there is still no hot water please call the Cody/ST who recently serviced your water purifier or call Coway's Careline to report the issue.    

Please refer to our easy-to-follow steps to troubleshoot your water source.

Important Note: To successfully troubleshoot your NEO PLUS water purifier, you should first identify the root of the problem. Is your NEO PLUS water purifier not dispensing cold water?

  1. If there is no cold water flowing out, please refer to the solution for no water supply.
  2. Please check if the COLD temperature indicator is ON.

STEP 1     
Please check if the COLD temperature indicator lights up.

STEP 2     
If To turn on the COLD temperature indicator, press and hold the cold water button for around 3 seconds.

  1. If the cold water output is not cold, please ensure the switch-knob selection is turned clockwise to COLD position.   
  2. If there is still no cold water, please call the Cody/ST who recently serviced your water purifier or call Coway's Careline to report the issue.